FAQ

Frequently Asked Questions

What are SpiritCups?

SpiritCups are 18-ounce, dishwasher safe, BPA-free, plastic cups with one-of-a-kind 3D animation. The cups are proudly made in the USA and sold in packs containing four cups of the same team design.

What are SpiritTravelCups?

SpiritTravelCups are our newest product and perfect for keeping hot beverages hot and cold beverages cold. The cups are insulated 16-ounce, dishwasher safe, spill proof/drop resistant, BPA-free and made in the USA. They also feature the same exclusive 3D animation seen on our SpiritCups. SpiritTravelCups are sold in packs of two cups of the same design with two snap-on lids.

What is SpiritPopcorn?

SpiritPopcorn orders include a high-quality popcorn bucket with a handle and snap-on lid, imprinted with popular National Football League (NFL) or college team logos, plus five bags of microwavable popcorn. Buckets are made of durable 130-ounce plastic and feature a gloss finish. SpiritPopcorn is certified gluten-free, click here to view Nutrition Facts.

How much money does an organization receive from the sale of these products?

An “item” is either a four (4) pack of SpiritCups, a two (2) pack of SpiritTravelCups, or one (1) SpiritPopcorn bucket and lid with five bags of popcorn, and your organization can raise up to $7.25 (40%) profit per unit sold. Profit tiers and example profit calculator are listed below:

Items Sold Profit per Item
1000 + $7.25
500 – 999 $6.50
1 – 499 $6.00

 

Participants Items Sold per Participant Total Sold Profit per Item Profit to Organization
40 10 400 1-499 units = $6.00 $2,400
80 10 800 500-999 units = $6.50 $5,200
160 10 1600 1000+ = $7.25 $11,600
320 10 3200 1000+ = $7.25 $23,200

 

What teams do you feature?

SpiritCups feature all 32 National Football League Teams (in standard team colors and NFL PINK designs), all 30 Major League Baseball Clubs, over 100 top colleges and five branches of the U.S. Military.

SpiritTravelCups feature all 32 National Football League Teams (standard team colors only), all 30 Major League Baseball Clubs, 48 top selling colleges and five branches of the U.S. Military.

SpiritPopcorn features all 32 National Football League Teams (standard team colors only) and the 29 top selling colleges and universities.

Are your cups dishwasher-safe? Microwave-safe?

All products are dishwasher safe but top shelf recommended. We do not recommend any of these products be used in the microwave.

Can your products be frozen?

It is not recommended that any of our products be frozen due to possible cracking.

Are other professional sports or college teams available?

We are often asked why we do not offer certain colleges, NBA teams, NHL teams, NASCAR drivers or other sports properties. Our decision to add new teams is a complicated process that involves the analysis of a given market, the ability of our customers to sell the teams across the country and the costs associated with additional licensing. We collect requests over the course of the year and our product development team meets annually to conduct the analysis and make additional licensing decisions.

We can’t make any promises but as a general rule of thumb, the more requests we receive, the better the chance of us adding the team. If you would like to make a request, please contact our Customer Care team through our website or call 888-825-9339.


The BRAX Fundraising Program

What is my organization’s earning potential?

The cost of each unit of SpiritCups (4-pack), SpiritTravelCups (2-pack), and SpiritPopcorn (bucket that includes five bags of popcorn) is $18.00. At a minimum, your organization will earn $6.00 profit from each unit sold. If your organization sells 1-499 units, you will earn $6.00 profit/unit sold. 500-999 units sold equals $6.50 profit/unit sold. And for orders of 1000 packs or more, your organization will earn $7.25 profit for every unit sold.

Estimate your earnings instantly with our Profit Calculator

Do I have to purchase inventory upfront to run a BRAX fundraiser?

There are absolutely no up-front costs or risks to your organization. Our program runs on a pre-sale basis, meaning that your participants collect all of the money for orders at the time of sale. You keep your profits and pay us only when submitting your master order.

Should I order Sample Cups for my fundraiser’s participants?

The overwhelming answer is YES! Sample Cups are a great representation of the entire product line and are proven to increase sales. Once the customer sees an example of the high quality design, the selling is simple. Contact our Fundraising Support team at 888-825-9339 to place your order.

Can I choose the teams for my Sample Cups packs?

Yes, you may select the teams for your Sample Cups.

Can I buy SpiritCups, SpiritTravelCups and SpiritPopcorn directly from your company if I’m not involved in a fundraiser?

Due to licensing restrictions we can only sell our products for use in fundraisers. If you would like to buy individual products, we suggest that you post a request on our Facebook page or contact Fundraising Support at 888-825-9339. They will look to see if they can connect you with an active fundraiser in your area.

Can I order custom products with my organization’s logo?

In terms of fundraising, our research has shown the most successful programs come from selling licensed products with well known, national brands including the National Football League, Major League Baseball, top colleges and the US Military. With millions of dollars supporting these brands, the traditional BRAX products simply have greater equity and generate more sales. This is the basis of our fundraising program and because our primary focus is offering these officially licensed products, we do not offer custom product manufacturing.

Where can I find more information about increasing parent involvement in fundraising?

One of our media partners, PTO Today, is an excellent resource for organizations seeking fundraising tips, information and tools for increasing parent involvement and participation in fundraising.


Orders

How do I place my organization’s master order online?

Go to the E-Store and log in with the Customer ID and Password you received in the initial sign-up process. Place your master order using categories on the left and add items to your shopping cart. Review your shopping cart and then check out. For additional help, see the Quick Reference Guide.

I forgot my customer ID or password – how can I retrieve it?

When placing your master order you will be asked to sign in. If you know your customer ID, but not your password, click on “Forgot Your Password.” Provide your customer ID and the password will be emailed to the fundraising coordinator who started the program. If you have forgotten both your customer ID and password, please call Customer Care at 888-825-9339.

What payment types do you accept?

We accept payment by credit card (Visa, MasterCard, AMEX & Discover), e-checks, check/money order, and school purchase order.

When you submit a personal check for payment, you authorize us to initiate an ACH or electric payment that will be debited from your bank account.  Funds may be withdrawn from your bank account as soon as the same day we process your payment.

Our organization received Sample Cups. How do we make payment?

If your organization received Sample Cups at the start of your fundraiser, you may make payment online when placing your master order or send payment with the master order form. Orders placed that have an outstanding sample balance will not ship until payment is made. Please contact Customer Care at 888-825-9339 if you have questions.

How long will it take for my organization to receive the final order?

Once your organization submits the master order and your payment is cleared (or purchase order is submitted), your order will ship within 2-3 weeks. Please note that your payment must be cleared or your purchase order submitted before we can begin processing your order for shipment.

I received a payment error – what could be the problem?

Please verify your payment information. If you are making payment using Visa Debit, please verify your daily limit amount with your bank. This is a common payment error for orders over $500. Please contact Customer Care at 888-825-9339 if you have questions.

Will sales tax be added to organization orders?

At this time select states are required to pay sales tax. For more information click here.

Is there a shipping and handling fee?

There is no shipping and handling fee to send the materials to start your fundraiser, including catalog order forms and Sample Cups. Starting June 20, 2014, the shipping and handling charges are as follows:

First Order (Master Order)
$30 flat charge for 1 – 48 items
3% charge for 49 – 999 items
$0 charge for 1000 + items  (free shipping)

Subsequent Orders
Any additional orders placed within 30 days of the Master Order will incur 3% shipping and handling charges.

I ordered the wrong item. Can I return it and swap it for the correct one?

Yes. Please return the product and enclose a Return and Exchange form. Download the Return and Exchange form here.

We’ve already submitted our master order, but we’re interested in ordering additional product. How do we place an additional order?

Go to the E-Store and log in with the Customer ID and Password you used to place your master order. Place your additional order using categories on the left and add items to your shopping cart. Review your shopping cart and then check out. For additional help, see the Quick Reference Guide. 3% shipping and handling will be charged on all orders placed within 30 days of your Master Order and we ask that you consolidate all orders as much as possible.